PRIVACY POLICY

TABLE OF CONTENTS

Abelini Pty Ltd ("we", "us" or "our") are committed to respecting your privacy. Our Privacy Policy sets out how we collect, use, store, share and disclose your personal information.

1.Openness and transparency

We are committed to protecting your privacy and respecting and upholding your rights under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act). We ensure that we will take all necessary and reasonable steps to comply with the APPs and to deal with inquiries or complaints from individuals about compliance with the APPs.

By accessing and using our website, products and services, you agree to and consent to the collection, use, storage and disclosure of personal information by us as set out in this Privacy Policy.

2.Personal information

Personal information is information or an opinion about an individual whose identity is apparent, or can be reasonably ascertained, from that information or opinion (whether true or not, and whether recorded in a material form or not).

The type of personal information we collect from you includes, without limitation, the following:

  • your full name;
  • address;
  • email address;

your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;

details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries;

any additional information relating to you that you provide to us directly through our website or app or indirectly through your use of our website or app or online presence or through other websites or accounts from which you permit us to collect information;

information you provide to us through customer surveys;

billing information (including credit and bank details); or

any other personal information that may be required in order to facilitate your dealings with us.

3.Collection

We use and disclose your personal information for the purposes for which the information is collected, or for a directly related purpose, including (but not limited to):

We may also collect personal information from you when you fill in an application form, communicate with us, visit our website, provide us with feedback, complete online surveys or participate in competitions. We may collect personal information about you from our business partners or from third parties.

If you use a pseudonym when dealing with us or you do not provide identifiable information to us, we may not be able to provide you with any or all of our services as requested. If you wish to remain anonymous when you use our website do not sign into it or provide any information that might identify you.

We require individuals to provide accurate, up-to-date and complete personal information at the time it is collected.

4.What do we do with your personal information?

Please read this Privacy Notice carefully. If you provide personal data to us, you understand we will collect, hold, use and disclose your personal data in accordance with this Privacy Notice. You do not have to provide personal data to us, however, if you do not, it may affect our ability to provide our Services to you and your use of our Services.

  • providing our website, products and services to you;
  • administering, protecting, improving or optimising our website, products and services (including performing data analytics, conducting research and for advertising and marketing purposes);
  • billing you for purchasing or using our website, products and services;
  • informing you about our website, products, services, rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners;
  • responding to any inquiries or comments that you submit to us;
  • verifying your identity;
  • any other purpose you have consented to; and
  • any use which is required or authorised by law.

5.Disclosure of personal information

We may disclose your personal information to:

  • our employees, contractors and/or related entities (To manage internal operations and provide our services to you);
  • administering, protecting, improving or optimising our website, products and services (including performing data analytics, conducting research and for advertising and marketing purposes);
  • IT service providers, data storage, web-hosting and server providers such as Microsoft and Hot Jar (For secure storage of data, backup, and to support the functionality and operation of our website and services);
  • our online store management system, OpenCart our live eChat system, Zopim (To manage online transactions, provide customer support, and improve the user experience on our website);
  • marketing or advertising providers such as Mailchimp and Sendgird and affiliate link provider Paid on Results Limited (To deliver marketing communications, promotional content, and manage affiliate marketing activities);
  • our review platforms, Trust Shop Reviews, Trustpilot and Google Reviews (To collect customer feedback and reviews, which help us improve our services and build trust with potential customers);
  • professional advisors, bankers, auditors, our insurers and insurance brokers (To obtain professional advice, manage financial transactions, audit our accounts, and comply with insurance requirements);
  • payment systems operators such as Shopify, PayPal, Klarna, Afterpay and ZIPPay (To process payments, manage financial transactions, and prevent fraud);
  • our delivery provider, Australian Post and dispatch label provider, Click and Drop (To deliver products to you and manage delivery logistics);
  • our existing or potential agents or business partners (To facilitate business operations, partnerships, and strategic collaborations);
  • sponsors or promoters of any promotions or competition we run (To administer promotions, contests, or competitions and distribute prizes to winners);
  • anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred (To enable the sale, merger, or restructuring of our business, including due diligence activities);
  • courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
  • courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; and
  • third parties to collect and process data, such as Google Analytics (To find out how Google uses data when you use third party websites or applications, please see www.google.com/policies/privacy/partners/ or any other URL Google may use from time to time), Facebook Pixel or other relevant analytics businesses; and
  • any other third parties as required or permitted by law, such as where we receive a subpoena.

6.Access and management

Subject to some exceptions provided by law, you may request access to your personal information in our customer account database, or seek correction of it, by contacting us. See section 11: Contact information. Should we decline you access to your personal information, we will provide a written explanation setting out our reasons for doing so.

We may charge a reasonable fee that is not excessive to cover the charges of retrieving your personal information from our customer account database. We will not charge you for making the request.

If you believe that we hold personal information about you that is not accurate, complete or up-to-date then you may request that your personal information be amended. We will respond to your request to correct your personal information within a reasonable timeframe and you will not be charged a fee for correcting your personal information.

If we no longer need your personal information for any of the purposes set out in this Privacy Policy, or as otherwise required by law, we will take such steps as are reasonable in the circumstances to destroy your personal information or to de-identify it.

7.Direct marketing

Where we have your express or implied consent, or where we are otherwise permitted by law, we may use your personal information to send you information about products and services we believe are suited to you and your interests or we may invite you to attend special events.

At any time you may opt out of receiving direct marketing communications from us. Unless you opt out, your consent to receive direct marketing communications from us and to the handling of your personal information as detailed above, will continue. You can opt out by following the unsubscribe instructions included in the relevant marketing communication, or by contacting us in writing at sales@abelini.com.au

8.Cross-border disclosure

We may disclose your personal information to third party recipients located in or outside of Australia in order to provide our website, products and services to you.

When entering into a transaction with us you consent to your personal information being disclosed or transferred to overseas recipients and you acknowledge and agree that we have no obligation to take such steps as are reasonable in the circumstances to ensure that the information that is transferred or disclosed to the overseas recipients will be treated in a manner that is consistent with the APPs. You also agree that insofar as the law allows, we have no liability to you or anyone else for any breach by the Recipient of the APPs.

9.Abelini website

When transmitting personal information from your computer to the Abelini website, you must keep in mind that the transmission of information over the Internet is not always completely secure or error-free. Other than liability that cannot lawfully be excluded, we will not be liable in any way in relation to any breach of security or any unintended loss or disclosure of that information.

The Abelini website may use 'cookies' or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but if you do so, you may not be able to fully experience the interactive features of the Abelini website.

10.Security

We may hold your personal information in either electronic or hard copy. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information.

However, we cannot guarantee the security of any personal information transmitted over the internet and therefore you disclose information to us at your own risk. We will not be liable for any unauthorised access, modification or disclosure, or misuse of your personal information.

11.Contact information

If you require further information regarding our Privacy Policy or wish to make a privacy complaint, please contact us at sales@abelini.com.au or call us on: +61 370762338 or send mail to Suite 804, 365 Little Collins Street, Melbourne 3000.

12. Miscellaneous

We reserve the right to modify this Privacy Policy in whole or in part from time to time without notice and amendments will be effective immediately upon posting of the amended Privacy Policy on the Abelini website.

Consultation Form

Purpose and Lawful Basis for Processing

Our purpose for collecting personal data through the consultation form is to provide you with a personalized consultation experience, respond to your enquiries, and facilitate communication between you and our design consultants. We may also use your information to keep you informed about our products, services, and special offers if you have opted-in to receive such communications.

The lawful basis we rely on to process your personal data is Article 6(1)(b) of the Australia GDPR, which allows us to process personal data when it is necessary for the performance of a contract or to take steps at your request prior to entering into a contract.

What We Need

We collect your name, email address, phone number, and details of your enquiry through this form. If you choose to upload a file, we will also collect the content of the file to better understand your needs.

Why We Need It

We need this information to provide you with the requested consultation service, respond to your questions, and facilitate further communication. Your contact details enable us to reach out to you with relevant updates, confirmations, or additional support as necessary.

What We Do With It

The information you provide will be used solely to manage your consultation request, respond to your enquiry, and maintain communication throughout the consultation process. If you agree, we may also send you promotional materials or updates about our products and services. We do not share your data with third parties for marketing purposes without your explicit consent.

How Long We Keep It

We retain your personal data for as long as is necessary to fulfill the purpose for which it was collected, including meeting any legal, accounting, or reporting obligations. For detailed retention periods, please refer to our retention schedule in our Privacy Notice.

What Are Your Rights?

You have the right to access, correct, or delete your personal data. You can also object to or request the restriction of processing your data in certain circumstances. To exercise your rights, please contact us at sales@abelini.com.au

Do We Use Any Data Processors?

Yes, we may use third-party service providers to assist with managing the consultation booking and communication process. All data processors are selected carefully to ensure they comply with data protection regulations and maintain the security of your personal data.

For further information on how we handle your personal data, please review our Privacy Notice.

If you have any concerns or questions about how we process your personal data, please contact us using the details provided.

Appointment Booking

Purpose and Lawful Basis for Processing

Our purpose for collecting personal data during the appointment booking process is to facilitate the booking of appointments, respond to your queries, and provide you with services tailored to your needs. Additionally, we may use your contact information to send relevant updates or promotional offers about our products and services if you have opted-in to receive such communications.

The lawful basis we rely on to process your personal data is Article 6(1)(b) of the Australia GDPR, which allows us to process personal data when this is necessary for the performance of a contract or to take steps at your request prior to entering into a contract.

What We Need

We require your personal information such as your name, email address, and contact number during the booking process. We also collect details about your preferences for the type of service you are interested in (e.g., viewing, collection, or drop-off).

Why We Need It

We need this information to confirm your appointment, provide the requested service, and contact you about any changes or updates regarding your booking. We may also use your contact details to provide you with customer service, answer your queries, and, if applicable, send you information on promotions or events.

What We Do With It

The personal data collected will be used to manage your booking, provide the services requested, and communicate with you regarding your appointment. If you have opted to receive marketing communications, your data will also be used for sending updates and promotional offers. We do not share your data with third parties for marketing purposes unless you have given your explicit consent.

How Long We Keep It

We retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. For details on specific retention periods, please refer to our retention schedule available in our Privacy Notice.

What Are Your Rights?

You have the right to request access to, correction of, or deletion of your personal data. You may also object to or request the restriction of processing your data in certain circumstances. To exercise your rights, please contact us at sales@abelini.com.au

Do We Use Any Data Processors?

Yes, we use third-party service providers to assist with managing appointments and ensuring the smooth operation of the booking process. These processors are carefully selected and comply with data protection regulations to safeguard your information.

For more information on how we handle your personal data, please review our Privacy Notice.

If you have any questions or concerns about how we process your personal data, please contact us at the provided contact details.

Secure Checkout

Purpose and Lawful Basis for Processing

Abelini Limited collects and processes your personal data during the checkout process to fulfill your order, provide delivery updates, and ensure secure payment processing. We may also use your information to send you order updates, special offers, and promotional materials if you consent.

The lawful basis we rely on to process your personal data is Article 6(1)(b) of the Australia GDPR, which allows us to process personal data when it is necessary for the performance of a contract with you.

What We Need

We require personal information including your name, email address, mobile number, and billing/shipping address to process your order. Payment information will also be collected during the checkout process to facilitate payment.

Why We Need It

Your data is necessary for the completion of the purchase process, including verifying your identity, processing payment, and delivering your order to the specified address. Contact information is used to provide order updates and address any queries related to your purchase.

What We Do With It

The personal data collected during the checkout process is securely stored and only used for processing your order, managing your account, and sending you promotional materials if you have opted in. We share necessary information with payment processors and delivery services to complete your transaction and delivery.

How Long We Keep It

Your personal data will be retained for as long as needed to fulfill the purposes outlined in this notice, including any legal or reporting requirements. For specific retention periods, please refer to our retention schedule.

What Are Your Rights?

You have the right to access, correct, or request the deletion of your personal data held by us. If you have opted to receive promotional materials, you can unsubscribe at any time by contacting us or using the unsubscribe link provided in the communications.

Do We Use Any Data Processors?

Yes, we use third-party processors such as payment gateways to process your payments and logistics providers to manage delivery. All third-party processors are vetted to ensure compliance with Australia GDPR standards.

For further information on how we manage your data, please see our Privacy Notice.

Claim Free Return & Save Shopping Cart

Purpose and Lawful Basis for Processing

Abelini Limited collects your name and email address when you use the "Claim Free Return & Save Shopping Cart" feature to send you a unique code associated with your saved cart and to offer a free return on your order.

The lawful basis we rely on to process your personal data is Article 6(1)(b) of the Australia GDPR, which allows us to process personal data when it is necessary for the performance of a contract or to take steps at your request before entering into a contract.

What We Need

We require your name and email address to generate and send you a unique code related to your saved shopping cart and to manage the free return offer on your order.

Why We Need It

This information enables us to provide you with a personalized shopping experience, allowing you to save your cart for future reference and facilitate a smoother return process if needed.

What We Do With It

Your name and email are used to generate your unique cart code and communicate with you regarding your saved cart and free return eligibility. We securely store this data and do not share it with third parties unless you have opted to receive other communications from us.

How Long We Keep It

We retain your personal data for as long as necessary to provide the service or until you opt out. For more detailed information about our data retention policies, please see our retention schedule.

What Are Your Rights?

You have the right to access, correct, or request deletion of your data at any time. If you wish to change your preferences or unsubscribe, you can contact us directly or use the options provided in our emails.

Do We Use Any Data Processors?

Yes, Abelini Limited may use third-party processors to facilitate this feature. These processors are required to comply with Australia GDPR regulations to protect your data.

For more information on how we manage your data, please see our Privacy Notice.

Complete The Look

Purpose and Lawful Basis for Processing

Abelini Limited collects your full name and email address when you use the "Complete The Look" feature to send you personalized matching product suggestions directly to your email.

The lawful basis we rely on to process your personal data is Article 6(1)(b) of the Australia GDPR, which allows us to process personal data when it is necessary for the performance of a contract or to take steps at your request before entering into a contract.

What We Need

We need your full name and email address to send you curated product suggestions that match your selected items, enhancing your shopping experience.

Why We Need It

We collect this information to provide you with customized product recommendations that help you complete your look. This data allows us to tailor our suggestions to better meet your needs and preferences.

What We Do With It

Your full name and email address are used solely to deliver matching product suggestions to your inbox. This information is securely stored and is not shared with third parties, unless you have opted into receiving other promotional communications from us.

How Long We Keep It

We retain your contact information only as long as necessary to provide you with the requested service or until you decide to unsubscribe from receiving recommendations. For detailed retention policies, please refer to our retention schedule.

What Are Your Rights?

You have the right to access, correct, or request the deletion of your personal data at any time. You can manage your communication preferences by contacting our customer support team or using the unsubscribe option in our emails.

Do We Use Any Data Processors?

Yes, we may use third-party service providers to facilitate the delivery of product suggestions. These processors are obligated to adhere to Australia GDPR standards and ensure the confidentiality of your data.

For more information on how we manage your data, please see our Privacy Notice.

Subscription

Purpose and Lawful Basis for Processing

Our purpose for collecting personal data through the subscription form is to send you updates, special offers, promotional materials, and relevant information about our products and services.

The lawful basis we rely on to process your personal data is Article 6(1)(a) of the Australia GDPR, which allows us to process personal data based on your consent.

What We Need

We collect your name and email address when you subscribe to our newsletter. This information helps us identify you and communicate with you effectively.

Why We Need It

We need this information to provide you with the updates and promotional content you have subscribed to. Your contact details are essential for sending you relevant information and keeping you informed about our latest offers.

What We Do with It

We use the personal data you provide to send you email communications related to your interests and preferences as indicated by your subscription. We may also analyze your engagement with these communications to improve our marketing strategies. We will never share your data with third parties for their own marketing purposes without your explicit consent.

How Long We Keep It

We will retain your personal data until you choose to unsubscribe from our mailing list. You can unsubscribe at any time by clicking the unsubscribe link at the bottom of our emails or by contacting us directly at sales@abelini.com.au

What Are Your Rights?

You have the right to withdraw your consent at any time, access your personal data, request rectification, restrict processing, and request deletion of your data. If you wish to exercise any of these rights, please contact us at sales@abelini.com.au For more information on your rights, please see ‘Your rights as an individual’ on our website.

Do We Use Any Data Processors?

Yes. We use Mailchimp to manage our email marketing and communications. Mailchimp processes your data on our behalf and is obligated to keep it secure and use it only for the purpose of providing this service to us.

Jewellery Gift Finder

Purpose and Lawful Basis for Processing

The purpose of collecting your personal data during the Jewellery Gift Finder process is to provide you with personalized gift recommendations based on your answers.

The lawful basis we rely on is Article 6(1)(f) of the Australia GDPR, which allows us to process personal data for our legitimate interests, specifically to enhance your user experience and help you find suitable jewellery gifts.

What We Need

We may collect your quiz responses, including preferences and choices about jewellery styles and preferences, which are non-identifiable but relevant to the recommendations.

Why We Need It

We need your answers to tailor our jewellery recommendations to suit the preferences of the intended recipient. This helps us provide a more relevant and enjoyable shopping experience.

What We Do With It

Your responses are used solely to generate jewellery suggestions based on the quiz outcomes. This data is not linked to any personal identifying information unless you opt-in for further personalized offers or marketing.

How Long We Keep It

Your quiz responses are stored temporarily and anonymized for immediate use only. They are deleted after use and not retained in any personally identifiable format.

What Are Your Rights?

As we process non-identifiable data, your rights remain protected. If you choose to provide additional identifiable information (e.g., opting into further communications), you have the right to access, correct, or request the deletion of your data.

Do We Use Any Data Processors?

We use an internal processing system to handle your responses securely and responsibly. No third-party processors are involved in this quiz feature.

For more information on our data practices, please refer to our full Privacy Notice.

Live Chat

Purpose and Lawful Basis for Processing

Our purpose for collecting personal data through the live chat feature is to respond to your inquiries, provide customer support, and improve our services.

The lawful basis we rely on to process your personal data is Article 6(1)(b) of the Australia GDPR, which allows us to process personal data when it is necessary for the performance of a contract or to take steps at your request before entering into a contract.

What We Need

We may collect your name, email address, and any other personal data you choose to share with us via the live chat feature. If you choose to log in via social media accounts, we may also collect the associated email address and public profile information from those platforms.

Why We Need It

We need this information to identify you, respond to your queries, and provide the assistance you request. This helps us to handle your inquiries effectively and improve our overall customer service experience.

What We Do with It

The information you provide will be used solely to respond to your inquiries and provide support. We may also use aggregated and anonymized data to enhance our services. We do not share your personal data collected through the live chat feature with third parties, except as required by law.

How Long We Keep It

We will retain the personal data collected through the live chat feature for a maximum of 12 months after the last interaction, unless a longer retention period is required or permitted by law. This is to ensure we can address any follow-up queries and improve our service.

What Are Your Rights?

You have the right to access, rectify, or erase your personal data, restrict processing, object to processing, and request data portability. If you have any concerns about how your data is processed via the live chat feature, please contact us at sales@abelini.com.au For more information on your rights, please refer to ‘Your rights as an individual’ on our website.

Do We Use Any Data Processors?

Yes. We use Zendesk to provide the live chat service on our website. Zendesk may process your data on our behalf to facilitate the chat service, but they are not permitted to use your data for their own purposes.

Order My Free Ring Sizer

Purpose and Lawful Basis for Processing

The purpose of collecting your personal data during the Free Ring Sizer order process is to ensure the correct delivery of the ring sizer and to provide you with a tailored service.

The lawful basis we rely on is Article 6(1)(b) of the Australia GDPR, which allows us to process personal data when it is necessary for the performance of a contract.

What We Need

We will collect your name, mobile number, email address, and address details to process your request for a free ring sizer.

Why We Need It

We need this information to send you the ring sizer kit to your address and communicate any updates regarding your order.

What We Do With It

The information you provide will be used solely to fulfil your order and for any necessary follow-up communications. Your data will not be used for marketing purposes unless you have opted in to receive further communications from us.

How Long We Keep It

Your data will be retained only for as long as necessary to process your order and handle any follow-up or queries. It will then be securely deleted in accordance with our retention policy.

What Are Your Rights?

You have the right to access, correct, or request deletion of your personal data. For more information on your rights, please refer to our Privacy Notice.

Do We Use Any Data Processors?

Your personal data is processed securely within our internal systems and will not be shared with any third parties unless required by law or for service fulfilment.

For more detailed information on our data practices, please see our full Privacy Notice.

Registration

Purpose and Lawful Basis for Processing

The purpose of collecting your personal data during the registration process is to create your account, provide access to our services, and manage your interactions with Abelini Limited.

The lawful basis we rely on is Article 6(1)(b) of the Australia GDPR, which allows us to process your personal data when it is necessary for the performance of a contract or to take steps at your request before entering into a contract.

What We Need

We collect your first name, last name, email address, mobile number, and password during the registration process to create and manage your account.

Why We Need It

We need this information to authenticate your identity, provide you with access to our services, send you important updates related to your orders, and ensure that we can contact you if necessary.

What We Do With It

Your personal data will be securely stored in our systems and used solely for the purpose of account creation, maintenance, and service delivery. We may also send you promotional materials if you opt in to receive them.

How Long We Keep It

We will retain your personal data for as long as your account is active or as needed to provide you with our services. If you choose to close your account, your data will be securely deleted in line with our retention policy.

What Are Your Rights?

You have the right to access, correct, or delete your personal data. You may also object to or restrict certain types of processing of your data. For more information on your rights, please see our Privacy Notice.

Do We Use Any Data Processors?

Your data is processed within our secure systems. We may use third-party processors to assist with account management or service delivery, ensuring that all such processors comply with data protection regulations.

For further information on how we manage your data, please see our full Privacy Notice.

Save My Basket

Purpose and Lawful Basis for Processing

Abelini Limited collects your email address when you use the "Save My Basket" feature to provide you with a unique basket code that allows you to recall your basket and continue shopping at any time.

The lawful basis we rely on to process your personal data is Article 6(1)(b) of the Australia GDPR, which allows us to process personal data when it is necessary for the performance of a contract or to take steps at your request before entering into a contract.

What We Need

We need your email address to send you the unique code for retrieving your basket. This information is essential to ensure that you can easily access your saved items at a later time.

Why We Need It

We need your email address to communicate the unique basket code that is generated for you. This code will be used to recall your saved basket in our system, ensuring that your selected items remain available when you return to complete your purchase.

What We Do With It

The email address you provide is used solely to send you the basket code and is stored securely in our system. Your data is not used for any other purposes unless you have explicitly opted into receiving promotional communications.

How Long We Keep It

Your email address and associated basket code will be kept for as long as necessary to allow you to access your saved basket or until the basket is deleted from our system. For detailed information about our data retention policies, please refer to our retention schedule.

What Are Your Rights?

You have the right to access, correct, or request deletion of your personal data held by us. If you wish to manage or remove your saved basket, please contact our customer service team.

Do We Use Any Data Processors?

Yes, we may use third-party service providers to manage the delivery of the unique basket code to your email address. These processors are required to comply with Australia GDPR standards.

For further information on how we manage your data, please see our Privacy Notice.

Send Us a Message

Purpose and Lawful Basis for Processing

The purpose of collecting your personal data when you use the "Send Us a Message" form is to respond to your enquiries and provide you with the necessary assistance.

The lawful basis we rely on is Article 6(1)(f) of the Australia GDPR, which allows us to process personal data when it is necessary for our legitimate interests, such as responding to customer enquiries.

What We Need

We collect your name, email address, and any other details you provide in your enquiry to process your request and respond effectively.

Why We Need It

We need this information to identify you, respond to your message, and provide you with relevant information or assistance regarding your enquiry.

What We Do With It

Your data will be used solely to respond to your enquiry and will not be shared with third parties unless required for service provision or by law.

How Long We Keep It

We will retain your data for as long as necessary to handle your enquiry and follow up as required. It will be securely deleted once no longer needed, according to our retention policy.

What Are Your Rights?

You have the right to request access, correction, or deletion of your personal data. For more information on your rights, please refer to our Privacy Notice.

Do We Use Any Data Processors?

Your data is processed internally within our secure systems. We do not use third-party processors for this service unless necessary to fulfil your request or required by law.

For more details on how we handle your data, please see our full Privacy Notice.