Customer Service

FREE RESIZING

Our Free Resizing Policy

At Abelini, we offer one complimentary resizing service within 60 days from the date of receiving the order, provided the ring is in unworn and pristine condition. Bespoke orders and engraved rings are exempt from resizing services.

Please be aware that once the ring has been resized, it cannot be returned for a refund or replacement.

Our Free Resizing Policy

At Abelini, we offer one complimentary resizing service within 60 days from the date of receiving the order, provided the ring is in unworn and pristine condition. Bespoke orders and engraved rings are exempt from resizing services.

Please be aware that once the ring has been resized, it cannot be returned for a refund or replacement.

Eligibility for Free Resizing

To qualify for our free resizing service:

• - The order must be within 60 days after receiving it.
• - The order should be in unworn and pristine condition.
• - The order must not be engraved or a bespoke order.

How to Determine the Correct Ring Size

To ensure the correct size of your ring, you need to get your finger professionally measured rather than using an alternative ring size measurement such as plastic ring sizers or any other instrument.

• - Visit a Local Jeweler: Visit any reputable local jeweler to have your ring size professionally measured. They have the expertise and tools to provide precise measurements tailored to your finger.
• - Showroom Visit: Alternatively, you are welcome to visit our showroom where our staff can assist you in determining the correct ring size. Please schedule an appointment using the button below:

Resizing Process Timeframe

The resizing process typically takes 7-8 working days to complete. If the size adjustment required is significant, additional time may be needed to ensure precise resizing. In cases where the current ring cannot be resized effectively, we may need to craft a new ring to meet your specifications.

Our commitment is to deliver exceptional craftsmanship and ensure your satisfaction with the resizing process. For further details or to discuss your resizing needs, please contact us.

Returning for Resizing

To initiate a resizing, please follow the instructions provided in the link below https://design.abelini.com.au/return-and-exchange

Second Resizing Considerations

Although we do not recommend multiple resizing due to concerns about feasibility and durability, please contact us if a second resizing is unavoidable. Our expert consultants will assess the feasibility and provide appropriate guidance. Please be aware that if resizing is not possible, there will be a cost for the replacement of the ring.

For further assistance or to schedule a resizing, please contact us.